Casino Tournament FAQ's
Where can I find tournament specific details?
Tournament specific details such as registration end time, minimum number of entrants required for guaranteed tournaments, 'Must Play All Rounds' setting, starting number of tournament chips, etc. are listed in the casino tournament lobby.
What is 'Must Play All Rounds'?Each casino tournament has a maximum number of Rounds (hands, spins, or games) that can be played. 'Must Play All Rounds' is either set to YES or NO. If 'Must Play All Rounds' is set to YES, you MUST play ALL rounds in order to qualify for prizes.
What if I win free spins or receive bonus rounds during the tournament?Everything you win during the tournament goes towards your T Chip balance, including winnings from bonus rounds, free spins, etc..
What are T Chips?T Chips are Tournament Chips. They hold no cash value used to keep score in a tournament. Your T Chip balance does not include chips in play. Your T Chip balance is used as your score.
What are Guaranteed Tournaments/Prize Pools?A Guaranteed tournament is a tournament where the prize pool is guaranteed. If not enough players join to cover the prize pool, we pay the remaining amount. If enough players join the tournament to cover the guaranteed prize pool, their buy-in will be added on top of the guaranteed amount.
Certain guaranteed tournaments require a minimum number of entrants. If the minimum numbers of entrants have not entered, the tournament is cancelled and buy in amounts are automatically refunded.
Will my 'Free Money' be used?Yes, your 'Free Money' balance will be used in tandem with your real money at a ratio of 29 to 1 when buying into casino tournaments. For example, when buying into a tournament that costs $3, $2.90 will be deducted from your real money balance and $0.10 from your 'Free Money' balance.
'Free Money' will not be utilized while playing the actual casino tournament; tournaments are played with T Chips and not your real money balance.
Will I earn Player's Club points?Yes, you earn 4 points for every $1 paid in casino tournament fees.
For more information on Player's Club FAQ
How do I know my position compared to other players?While the tournament is in progress, your position will be displayed on the leader board in the casino tournament lobby. The leader board will display the players rank, score (T Chips) and remaining rounds.
Tournament leaders, your rank and remaining rounds are also displayed at bottom of the tournament game window. Your position is subject to change until the tournament is over.
What if there's a tie?In the event of a tie, the prize is evenly split between players that have tied.
How do I know if I won?When tournament play is complete, the Official Results board located in the casino tournament lobby will indicate your final ranking along with any prize that you may have won.
How do I collect my winnings?Once a tournament is finished, all real money winnings will be automatically added to your Casino and Sportsbook Account. If you win a prize other than real money, you will receive your prize and/or information regarding the prize within 24-48 hours.
Can I withdraw casino tournament free roll winnings?Depositing players can withdraw free roll winnings after having rolled over their prize money 10 times in the casino and sportsbook.
Non-depositing players can withdraw free roll winnings after having rolled over their prize money 20 times in the casino and sportsbook.
I no longer want to play in the tournament, can I get a refund?Unfortunately, once an entry into a tournament has been confirmed it is not possible to unregister and your entry fee will not be refunded.
What happens if I signed up for a tournament and forgot to play it?If you remember while the tournament is still in progress, you may log in and join the tournament. However, if the tournament has been completed, you cannot play it and your entry fee will not be refunded.
What happens if I am disconnected?If you are disconnected from the system during tournament play, the following rules apply:
- If you are disconnected during play, the game will not continue on your behalf. For example, the slot will not spin regardless of 'Auto Play' selection and remaining Keno games will not continue.
- If you reconnect within the tournament time, you can continue playing in the tournament from exactly where you were prior to the disconnection.
- If you cannot reconnect, your tournament score will remain static, reflecting the T Chip amount at the time of disconnection.
What happens if a tournament is cancelled?Certain tournaments require a minimum number of entrants. If the minimum numbers of entrants have not entered, the tournament is cancelled and buy in amounts are automatically refunded. In the unlikely event that a tournament that is in progress has to be cancelled, each player will be refunded their buy in.
Can I play slots tournaments with a Guest Account?No. Only real accounts are eligible to play tournaments, (if you win a prize, we need a place to put it) including the free rolls.
Can I play the same free roll tournament more than once?No, you may only participate once per free roll tournament.
Players with multiple active accounts will forfeit any tournament winnings and all accounts will be blocked.
General Terms and Conditions will also apply.